CRITICAL COLOR REPRODUCTION INFORMATION
M3 Printing utilizes a process of printing referred to as "Gang-Run Printing" which provides affordable four-color printing. "Gang-Run Printing" will group your job with other jobs allowing overall production costs and expenses to be shared with our other customers.
Because of variances in paper, equipment, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" [as determined by generally accepted trade technical methods] is to be expected with gang-run printing. When such a variation occurs, it will be considered acceptable performance. M3 Printing accepts no responsibility for color variations between submitted files and the final printed piece acheived from utilizing the gang-run process. Under NO circumstances will a reprint be honored for color variations that have occurred during the gang-run printing process. If you require a more precise printed product please request a custom quote. By placing an order you are agreeing to all of our terms and conditions.
1. Quotations/Estimates Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.
2. Payment Terms ALL orders must be prepaid due to the speed of our turnaround.
2. Late Payments All payments that are not received within 30 days from when the order was placed or by agreed upon date will be assed a 20% late payment charge.
3. Orders store.m3printing.com reserves the right to upgrade the coating or quantity, at no additional charge, for any product ordered (excluding mailer pieces or unless otherwise stated in the details/special instructions). store.m3printing.com also reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. store.m3printing.com is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to store.m3printing.com for printing and/or publication.
4. Flyer Tagging M3 Printing reserves the right to place a tag similar to "Printed by store.m3printing.com" on the printed material unless customer states that they would prefer it not to appear when initially placing order. There will be a $25 fee assed if you elect not to have a tag placed on your flyer. Under no circumstances will M3 Printing tag business cards or reseller accounts.
5. Current Specials In order to receive the discounts associated with M3 Printing's "Current Specials", you must include the appropriate/relevant promotion code when placing your order. If you do not include the appropriate/relevant promotion code, you WILL NOT receive a discount and discounts will not be applied after the order has been finalized. If participating in current specials, you agree to be a member of our mailing list; if you are not already and you also agree to authorize M3 Printing to tag your printed flyer (see section 4) unless otherwise agreed upon. Specials are only available to eligible customers. Specials can be updated at any time.
6. Cancellations Cancelled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to the speed of our turnaround, you may only cancel a job the same business day you place your order before our evening cutoff time of 6pm EST. A minimum charge of $35 + 3% of total job cost (includes shipping) is applied to jobs canceled. No refunds will be issued for orders cancelled. We only issue store credit.
7. General Refund Policy Under no circumstances will M3 Printing issue a refund. We only issue store credit.
8. Credit Card Forced Refund/Chargeback Policy All credit card issues and/or disputes on products or services purchased by your credit card authorization from store.m3printing.com shall be dealt with between the customer and store.m3printing.com. By agreeing to these terms and conditions the customer agrees to never chargeback a purchase for any reason.
9. Store Credit Under no circumstances will store credit be exchanged for cash. Store credit may not be used for Design or Event Ticket Printing. Store credit may not be combined with any current specials or other promotion.
10. Accuracy of Specifications Quotations are based on the accuracy of the specifications provided. store.m3printing.com can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with store.m3printing.com are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.
11. Liability store.m3printing.com’s liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. store.m3printing.com warrants that every product manufactured meets the industry standard for that such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. store.m3printing.com makes no other warranty and no actions or words of store.m3printing.com or its officers, employees or agents shall constitute a warranty.
12. Governing Law and Arbitration Any dispute between any of the parties hereto or any claim by a party against another party arising out of or relating to this Agreement or any alleged breach thereof, shall be determined by arbitration in accordance with the commercial arbitration rules then in force with the American Arbitration Association. The arbitration shall be conducted in Philadelphia, Pennsylvania and shall be subject to the substantive law of the State of Pennsylvania. The decision rendered by the arbitrator shall be accompanied by a written opinion in support thereof and shall be final, conclusive and binding upon the parties in the dispute without right of appeal. Judgment upon any such decision may be entered in any court having jurisdiction thereof, or application may be made to such court for a judicial acceptance of the decision of an order of enforcement, and the party seeking enforcement shall be entitled to an award of all costs, fees and expenses, including attorneys fees, to be paid by the parties against whom enforcement is ordered. The fees and expenses of such arbitration shall be borne by the non-prevailing party, as determined by such arbitration.
13. Indemnification The customer represents that it has the legal right to produce all printed materials ordered from store.m3printing.com. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against store.m3printing.com based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by store.m3printing.com ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold store.m3printing.com harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending store.m3printing.com against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing store.m3printing.com for any legal fees and expenses it reasonably incurs in responding.
14. Electronic Manuscripts/Images It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. store.m3printing.com is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until store.m3printing.com can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. store.m3printing.com does not archive your work for longer than it takes to produce the final product. Please save your work!
15. Alterations/Corrections Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current design rates of $70/hour.
16. Prepress Proofs When ordered by the customer, store.m3printing.com will submit color proofs for the customer's review and approval for a fee of $100. A minimum shipping charge of $25 is required to send a proof via express air shipping. To request a proof you must order it through the website shopping cart system when placing your print order. Proofs must be returned to store.m3printing.com marked "O.K." or "Revised Proof Required" and signed by the customer. Until the proof is returned, no additional work will be performed. store.m3printing.com will not be responsible for undetected production errors if:
All requests for changes of any kind must be made in writing to avoid mistakes.
17. Color Proofing Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance.
18. Overruns/Underruns store.m3printing.com will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. The generally accepted trade practice is plus or minus 5%.
19. Delivery/3rd Party Shipping/Pickup Charges for delivery of materials and supplies from the client or the client's supplier to store.m3printing.com are not included in quotations unless specified. store.m3printing.com is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first. If the "pickup" option is selected when the order is originally placed you will have 15 calendar days to retrieve materials. If more than 15 calendar days elapses the order is considered abandoned and M3 Printing will discard materials, unless otherwise agreed upon in writing. Orders will be shipped immediately upon completion. Shipping carriers visit our plant daily mon-fri (4pm-6pm) and pickup completed orders, exceptions are holidays. If your order is not ready by the time the shipping carrier visits our plant, your order will be picked up the following business day. Airline cargo is handled differently, as we take those orders directly to the airport ourselves at around 11:59pm Mon-Fri. If you will be picking up your order on a Saturday, please be aware Saturday pickup is a courtesy service and may not be available every weekend. If Saturday pickup is available in your location you will be contacted on Saturday between 12pm and 3pm and a Saturday pickup fee of $20 will be collected in cash at the time of pickup.
20. Claims Claims for defects, damages, or shortages must be made by the client in writing no later than 10 calendar days after delivery. If no such claim is made, store.m3printing.com and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that store.m3printing.com's performance has fully satisfied all terms, conditions and specifications. Any disputes on products or services purchased by your credit card authorization from store.m3printing.com shall be dealt with between the customer and store.m3printing.com.
21. Right to Subcontract store.m3printing.com shall have the right to assign any portion of the work required to another contractor 22. Workmanship Guarantee We guarantee all orders to be within "gang run" specs and to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the order or issue the customer a credit at our discretion. *Gang run important information:
23. Reprints If for any reason we must reprint a project, we MUST use the original files uploaded. Under no circumstances will we accept new files for the reprint.
24. Turnaround Estimate If a customer purchases "Priority", their job will be placed on the run "next in line" for print. Priority printing should NOT be construed as a guarantee and does not apply to any additional production. Additional production includes, but is not limited to folding, scoring, perforating, die-cutting and drilling. (please see section 19., sub category a. for more information on when printing occurs.
Print turnaround times displayed on the price calculator page are only estimates. At M3 Printing's discretion, if an order is not ready to ship within the timeframe listed for your product, M3 Printing may issue a store credit of 10% of the printing cost towards the customer's next order, but the customer must request this credit. Resellers do not qualify for store credit. Exceptions to the issuance of store credit include, but are not limited to equipment failure/power outages, 3rd party shipping errors and "acts of god".
27. Billing Your credit card bill will read "M3 Printing" or "M3 Printing".
28. Billing Penalties There will be a $25 charge for all returned checks
29. Inkjet Proofs Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printed proof. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, and film-based proofs.
30. Changes to our Terms & Conditions Policy store.m3printing.com may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we state otherwise. This policy was last changed on April 26, 2009.